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Did you miss the last Webinars?
On Thursday, November 19th, Prof. Markus Hürzeler, in collaboration with Thommen Medical, hosted a live webinar sessions titled "All in Two" which was very much appreciated by more than 1000 participants.
 
If you were unable to attend or would like to view this presentation again, click here:
Introduction to the All-in-Two Concept
On Tuesday November 17th, Dr. Roger Levin, in collaboration with Thommen Medical, hosted the first in a series of quarterly live webinar sessions designed to keep you informed on important initiatives for implant practice success.  The one hour webinar was titled "How do I Persuade More GPs to Refer?" and was very much appreciated.
 
If you were unable to attend or would like to view this presentation again, click here:
How do I Persuade More GPs to Refer?

Implant Game Changers
Implant Game Changers is a monthly whitepaper on an important implant practice management topic. It provides you a quick and easy way to understand a specific business challenge and how to translate the solution into higher production and profit, greater efficiency, more implant patients, lower stress and greater personal satisfaction. These whitepapers will contain recommended actions and strategies for a stronger and faster COVID-19 recovery and sustained practice success.

How Customer Service Can Differentiate Your Practice
(By Roger P. Levin, DDS)
Customer service is one of the most talked about and least implemented business concepts. Beginning in the 1980s, the customer service revolution was glorified in the book In Search of Excellence by Tom Peters and Bob Waterman. This book clearly outlined how companies like Nordstrom built their business and differentiated themselves through five-star customer service.
 
Since that time, customer service has been viewed almost as a “moral standard” of businesses and dental practices. A dental practice would never say that it is proud to have mediocre or poor customer service. However, many do say that they are proud to have five-star customer service. But, do they really?
Read more
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